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ServiceNow MCP Server

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Help Desk & Support

Getting started

Configure and install the MCP server in your preferred client or deploy it to your own app

Configuration

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Client-specific instructions

Follow the instructions below for your specific MCP client

Open the Claude Desktop app
Go to Settings, then Developer
Click Edit Config
Open the claude_desktop_config.json file
Copy and paste the server config to your existing file, then save

Available tools

Add all 4 actions as tools in your MCP client

Get Table Record By SysId

Retrieves the record identified by the specified sys_id from the specified table.

Update Table Record

Updates the specified record with the name-value pairs included in the request body.

Create Table Record

Inserts one record in the specified table.

Get Table Records

Retrieves multiple records for the specified table.

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