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Help Scout MCP Server | Pipedream

Help Scout MCP Server

help_scout

Simple Customer Service Software and Education

Help Desk & Support

Getting started

Configure and install the MCP server in your preferred client or deploy it to your own app

Configuration

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Client-specific instructions

Follow the instructions below for your specific MCP client

Open the Claude Desktop app
Go to Settings, then Developer
Click Edit Config
Open the claude_desktop_config.json file
Copy and paste the server config to your existing file, then save

Available tools

Add all 3 actions as tools in your MCP client

Create Customer

Creates a new customer record in Help Scout. See the documentation

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation

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