Freshdesk MCP Server | Pipedream

Freshdesk MCP Server

Customer support software

Help Desk & Support

Getting started

Configure and install the MCP server for your preferred client

Configuration

Client-specific instructions

Follow the instructions below for your specific MCP client

Navigate to Settings, then Cursor Settings
Select MCP on the left
Click Add new global MCP server at the top right
Copy and paste the server config to your existing file, then save

Available tools

Add all 15 actions as tools in your MCP client

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Ticket

Create a ticket. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Tickets

Fetch up to 100 tickets according to the selected filters. See the documentation

Create a Company

Create a company. See the documentation

Create a Contact

Create a contact. See the documentation

Create a Ticket

Create a ticket. See the documentation

Get Ticket Details

Get details of a Ticket. See the documentation

List Tickets

Fetch up to 100 tickets according to the selected filters. See the documentation

Create a Company

Create a company. See docs here

Create a Contact

Create a contact. See docs here

Create a Ticket

Create a ticket. See docs here

Get Ticket Details

Get a Ticket. See docs here

List All Tickets

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

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